Within this setup, the Middle East and Africa team is a dynamic international group of 10 colleagues, consisting of a Director, one Head of, Sales & Alliance Managers and Sales Support Coordinators. Together, the team drives sustainable commercial growth across key markets and collaborates closely with regional distributors and internal stakeholders worldwide.
Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.Strong business acumen including confidence with financial considerations, excellent negotiation and influencing skills, and comfort working in both sales and operational environments.Strong customer management skills and demonstrated ability to understand customer needs, have difficult conversations with internal/external stakeholders and customers, negotiate solutions and understand impacts on the overall program/portfolio.Strong leadership skills, ability to lead a virtual team in a matrix organization.Ability to work strategically to realize organizational and project goals, identifying and developing positive and compelling visions for the successful delivery of projects and taking account of a wide range of issues across, and related to, the projects and the organization.Strong presentation skills.Excellent written, verbal communication and interpersonal skills, including good command of English language (both written and spoken).Strong software and computer skills, including MS Office applications.Must have prior experience in the Clinical Research Organization (CRO) industry MINIMUM REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree in life sciences and relevant global clinical research experience (director level), including hands on operational delivery and/or drug development experience in the applicable therapeutic area (Internal Medicine/Immunology) At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world.
Your Contribution Responsible for identifying, developing and maintaining quality suppliers of materials, components, and services at the best price, quality, on-time delivery, and service.Champion Plant-level cost savings initiatives / cost-out projects including cross-functional ones and also process improvements / LEAN activities.Support PU-AM Regional Director and Global Category Mangers (GCM’s) to implement global/regional sourcing strategiesCommunicate & ensure strict adherence to SCHOTT Purchasing practices, guidelines and initiatives both internally (Operations) and externally (Suppliers, including Supplier Code of Conduct).Create procedures, processes, and systems for process standardization and/or efficient improvement (ex. increase OER%) within the purchasing department.Ensure that discrepancies in the Goods Receipt/Invoice Receipt (GR/IR) clearing account for which you were the responsible purchaser are resolved timely in order to avoid delays in vendor payments.Escalate issues to the appropriate vendor contact in accordance with the vendor escalation rules process.Lead and supervise other members of the local Purchasing team in a professional, constructive and efficient manner including oversight to all other materials, consumables and services directly purchased by the Site Buyer.Assist in training other employees on "best PU practices" including MRP system/process utilization.Conduct RFQ and negotiations for all key materials (MRP relevant) and also capital expenditure projects.Responsible for observing and following all Environmental, Health and Safety rules and procedures.Fulfill all PU responsible activities in accordance with the RASI chart of PurchasingNew supplier selection: Together with GCM to identify, qualify and implement new suppliers.Demand Management: Carry out the complete purchasing process RFQ>Negotiation>Evaluation of Bids>Supplier selection recommendation>Contract finalization>Documentation completion including proper storage & filing of all commercial related documentsOrder Management: Convert requisition into PO’s using the most efficient order type and check order confirmations and SAP workflows from FI for proper commercial terms/conditions (including resolution for any commercial-related complaints/disputes with suppliers)Master Data: Ensure that all PU-relevant master data (including material prices in info records) is kept current and accurate in SAPPlanning/Reporting: Responsible for the annual PU planning and quarterly reporting for all Regional/Local (non-GCM) responsible materials and servicesSupplier Management: Communicate regularly with key suppliers and carry out supplier visits / audits (support QA) and communicate supplier corrective actions and scorecard results.
What you can expect Head of Customer Operations (m/f/d) at Easytrip Location: Dublin Employment Type: Full-time Reports to: Managing Director, Easytrip About the Role Easytrip is seeking a highly structured, customer-focused Head of Customer Operations to lead and elevate our end-to-end customer experience.